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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Paul Bechtel

March 14, 2024

1  out of  5 rating by Paul Bechtel
"Have been with State Farm for nearly 30 years and most recently had a roof leak and damage to our bedroom ceiling. Not specifically Dan Wakefield’s agency but an adjustor who denied our claim saying installation error even though shingles have been on roof for 10+ years. State Farm is not like the commercial where they say like a good neighbor State Farm is there. Very few claims in 30 years and then when you need help not there. I hope to find an insurance that will actually help in times of need."
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Lizzie Keim

September 21, 2023

1  out of  5 rating by Lizzie Keim
"My experience was bad costumer service"
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Paul Walker

May 8, 2023

5  out of  5 rating by Paul Walker
"Everyone is always super helpful. I've always had good experiences here. 👍👍"
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TJ Herberger

May 2, 2023

5  out of  5 rating by TJ Herberger
"Super helpful with knowledge of your insurance. They expedite your insurance for FAST COVERAGE & you can ask about making changes for on the fly requests with your active policies!!"
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Caleb Gayheart (Archchromium)

April 21, 2023

1  out of  5 rating by Caleb Gayheart (Archchromium)
"After 16 years of being a customer with Dan Wakefield State farm I can safely say that you should never use this branch or agent. They have lost my respect and business after dealing with the manager on my most recent visit."
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Scot Clapp

March 23, 2023

5  out of  5 rating by Scot Clapp
"I've been with Dan and his staff for over 30 years. He has taken care of all my insurance needs"
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Ashley Robison

January 26, 2023

5  out of  5 rating by Ashley Robison
"Got me the best rate by almost $200 a month."
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Julia Price

January 3, 2023

5  out of  5 rating by Julia Price
"Always a relatable human on the phone. Bravo!"
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Rod Howard

November 20, 2022

4  out of  5 rating by Rod Howard
"Been with this company for 30 years. Pretty sure the same agent too. Always helpful and knowledgeable."
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May 26, 2022

1  out of  5 rating by B B
"Horrible communication, zero answers, zero help. State Farm as a whole has dropped the ball on my claim beyond belief. Problems started from the time of my claim. Claim center had no answers or help for us. We were out of state. They basically said don't have an accident after business hours or on a weekend or anywhere besides close to an airport so you can get a rental car. I had to do EVERYTHING myself. Try to locate a glass shop. Try to locate a rental car. Try to find a tow company. We ended up having to have a friend drive out of state to pick us up. This happened on Saturday, today is Friday 6 days later and my truck is still sitting at the hotel where we left it. I can not believe this. I have never had to file a claim like this with any insurance company I've been with. I sure thought it would go a lot better then it has. Wow, I am beyond words to express nothing but stress and high blood pressure from this for a broken windshield. And now having just got off the phone with the shop that is going to tow it and repair it State Farm did not give them important info like door code to get in to the truck and me wanting an OEM windshield not an aftermarket one. I guess stay away from state farm."
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Peggy Flack Ake

May 5, 2022

5  out of  5 rating by Peggy Flack Ake
"Talked to Patrick and he got my renters insurance all set up for me. Very friendly and very helpful."
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Mark Spademan

November 23, 2021

5  out of  5 rating by Mark Spademan
"Friendly, knowledgeable representative. Took care of my request and questions proficiently."
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Karolyn Starr

October 16, 2021

5  out of  5 rating by Karolyn Starr
"Call Luann she is the nicest and best person every very helpful"
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Rebecca Kowal

January 22, 2021

5  out of  5 rating by Rebecca Kowal
"People are helpful and friendly. We have been with State farm forever. Highly recommend them."
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Kathy Watson

January 19, 2021

5  out of  5 rating by Kathy Watson
"Easy going friendly and efficient insurance office"
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Rae Dye

August 20, 2020

4  out of  5 rating by Rae Dye
"They were very helpful. Returned my calls. Answered my questions. Saved me money"
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Ben Ullom

May 31, 2020

5  out of  5 rating by Ben Ullom
"Fair rates for safe drivers"
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Brian Born

March 8, 2020

5  out of  5 rating by Brian Born
"Great service team. Simple, direct advice and quick answers to my questions. Thankfully we haven't needed to file many claims, and they've been kind and helpful to us when we've needed them. Recommend!"
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Emily Kulla

September 12, 2019

5  out of  5 rating by Emily Kulla
"This office was very helpful in switching agents."
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Candid Reviews

September 10, 2019

5  out of  5 rating by Candid Reviews
"Dan's staff is always helpful and they actually return phone calls. Been with State Farm for 20+ years and have always been satisfied with their service."
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Tammie Townsend

July 30, 2019

5  out of  5 rating by Tammie Townsend
"Staff are always so helpful"
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Jim Hacker

February 22, 2019

5  out of  5 rating by Jim Hacker
"An excellent, professional experience from start to finish dealing with a claim. Sarah Sage was on top of everything, and it was all done in a timely manner. No complaints at all. Thank you Dan and the rest of your team."
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Jill Thompson

September 4, 2018

1  out of  5 rating by Jill Thompson
"We have paid and paid for years on homeowners insurance and when we had to use it because of a lightening strike, they only paid a portion. I am beyond upset and will be contacting the attorney general. What is insurance for? Plus crazy high auto rates. We are looking elsewhere."
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Kelly Lawson

September 24, 2017

2  out of  5 rating by Kelly Lawson
"I have been with State Farm since I started driving 15 years ago. Only the last two years have I had an exhausting experience with them. Unfortunately, I have come to the conclusion it is because of the office I chose to take my policy to when moving to Wooster 2 years ago. My experience with this office has been less than satisfactory due to the lack of efficiency and communication of the staff. I have many examples but will choose to not express them. I would not recommend this office as a place to hold your state farm policy. I have decided to move my policies to another company entirely."
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Wes McElravy

January 27, 2016

2  out of  5 rating by Wes McElravy
"I am surprised by all the 5 stars, but then I noticed that a few of the reviews in the last 2 months are from employees, including Sara and Volley. From day 1 I have had problems with Dan Wakefield Insurance. I have been with State Farm for 26 and this has by far been my worst experience, bad enough that I am transferring to another company. From the beginning they lost my paperwork to do bank draws and then sent me a notice that my insurance was ending because I had not paid. I went and signed again, and again the same thing happened. The recently I called to remove a driver from my account and they said they had it taken care of and they didn't. When I called to inquire why my bill was the same they said the driver was not removed. The removed him, but when I asked if was going to be back dated so I could be refunded the money I paid, they put the burden of proof that I called on me, as they had no record of my call. Funny, I called twice and left a message both time and then called a third time and finally got a human and I was assured they had taken care of it. Oh, and don't expect them to answer when you call either, 9 out of 10 times I get the answering machine."