State Farm® Insurance Agent Dan Wakefield

"Been with this agent for many many years. My whole family has. Unfortunately I don't have anything good to say about them anymore. Filed a claim on my home and it was a nightmare from the get go. Hardly any customer service..when I call 90% of the time the phone doesn't get answered. I filed my claim 6 months ago. The work is done and the gentleman that has done the work still hasn't received full payment. When i call with questions they are very stand off and want to argue and talk over me on the phone(specifically a man named Patrick) I tried to explain my frustration and he just wanted to interrupt me then eventually didn't answer my question and hung up on me. These people(and anyone that works in customer service) need to understand that at the end of the day the customer pays their paycheck. Not state farm corporate, not God, not anyone else other than the customer they are serving. Bottom line. I pay my insurance premium every month on the same day through auto pay. Have for over a decade and they turn around and want to treat me the way they have. Would not recommend state farm or this agent to anyone. I also love how most if the five star reviews on here are from people with the same last name(family friends) and are from people only calling for a quote. If you look at all of the one star or two star reviews every single one is about how bad the service is when filing a claim with this company. The proof Is in the pudding right there."

"Very helpful and professional. Love their service and no-nonsense approach to insurance."

"Been our insurance agent for the past 8yrs and have always been friendly & helpful for all our needs."

"Have been with State Farm for nearly 30 years and most recently had a roof leak and damage to our bedroom ceiling. Not specifically Dan Wakefield’s agency but an adjustor who denied our claim saying installation error even though shingles have been on roof for 10+ years. State Farm is not like the commercial where they say like a good neighbor State Farm is there. Very few claims in 30 years and then when you need help not there. I hope to find an insurance that will actually help in times of need."

"Everyone is always super helpful. I've always had good experiences here. 👍👍"

"Super helpful with knowledge of your insurance. They expedite your insurance for FAST COVERAGE & you can ask about making changes for on the fly requests with your active policies!!"

"After 16 years of being a customer with Dan Wakefield State farm I can safely say that you should never use this branch or agent. They have lost my respect and business after dealing with the manager on my most recent visit."

"I've been with Dan and his staff for over 30 years. He has taken care of all my insurance needs"

"Got me the best rate by almost $200 a month."

"Always a relatable human on the phone. Bravo!"

"Been with this company for 30 years. Pretty sure the same agent too. Always helpful and knowledgeable."

"Horrible communication, zero answers, zero help. State Farm as a whole has dropped the ball on my claim beyond belief. Problems started from the time of my claim. Claim center had no answers or help for us. We were out of state. They basically said don't have an accident after business hours or on a weekend or anywhere besides close to an airport so you can get a rental car. I had to do EVERYTHING myself. Try to locate a glass shop. Try to locate a rental car. Try to find a tow company. We ended up having to have a friend drive out of state to pick us up. This happened on Saturday, today is Friday 6 days later and my truck is still sitting at the hotel where we left it. I can not believe this. I have never had to file a claim like this with any insurance company I've been with. I sure thought it would go a lot better then it has. Wow, I am beyond words to express nothing but stress and high blood pressure from this for a broken windshield. And now having just got off the phone with the shop that is going to tow it and repair it State Farm did not give them important info like door code to get in to the truck and me wanting an OEM windshield not an aftermarket one. I guess stay away from state farm."

"Talked to Patrick and he got my renters insurance all set up for me. Very friendly and very helpful."

"Friendly, knowledgeable representative. Took care of my request and questions proficiently."

"Call Luann she is the nicest and best person every very helpful"

"People are helpful and friendly. We have been with State farm forever. Highly recommend them."

"Easy going friendly and efficient insurance office"

"They were very helpful. Returned my calls. Answered my questions. Saved me money"

"Fair rates for safe drivers"

"Great service team. Simple, direct advice and quick answers to my questions. Thankfully we haven't needed to file many claims, and they've been kind and helpful to us when we've needed them. Recommend!"

"This office was very helpful in switching agents."

"Dan's staff is always helpful and they actually return phone calls. Been with State Farm for 20+ years and have always been satisfied with their service."

"Staff are always so helpful"

"An excellent, professional experience from start to finish dealing with a claim. Sarah Sage was on top of everything, and it was all done in a timely manner. No complaints at all. Thank you Dan and the rest of your team."

"We have paid and paid for years on homeowners insurance and when we had to use it because of a lightening strike, they only paid a portion. I am beyond upset and will be contacting the attorney general. What is insurance for? Plus crazy high auto rates. We are looking elsewhere."